Dilcall1. Introduction and acceptance
These Terms of Service (“Terms”) are an agreement between you and [LEGAL NAME], an individual operating under the laws of [COUNTRY/REGION] (“we”, “us”). They govern your use of the dilcall software for macOS and of the website at https://dilcall.com (together, the “Service”).
By downloading, installing, buying or using dilcall, you confirm that you (a) are at least 18 years old; (b) have read and agree to these Terms; (c) agree to our Privacy Policy; and (d) are authorized to agree on behalf of any organization you represent. If you do not agree, do not use the Service.
2. The Service
2.1 What dilcall does
dilcall is software for Mac computers that translates calls made in other apps. It recognizes speech, translates it and speaks translations using the speech recognition, translation and voices built into macOS, on your Mac.
2.2 Digital delivery
dilcall is a digital, intangible product. The software is available to download from our website, and the license key is delivered by email immediately after payment is confirmed. Because delivery is immediate, refunds are handled as described in section 7.
2.3 Dependence on macOS
Recognition, translation and voices are provided by Apple as part of macOS. Their availability, languages and quality depend on Apple and on your macOS version. dilcall requires macOS 15 or later.
3. License
3.1 Grant
Subject to these Terms, we grant you a personal, non-exclusive, non-transferable license to install and use dilcall. A purchased license key may be active on up to 3 Macs that you own or control at the same time. You can move it by deactivating a Mac in dilcall’s settings.
3.2 Activation and checks
Activation requires an internet connection. While online, dilcall checks the license every 3 days; it keeps working for up to 14 days without a successful check. You are responsible for keeping your license key confidential.
3.3 Free trial
You may use every feature free for 3 days from the first time you open dilcall on a Mac, without payment details. There is one trial per Mac, and it needs an internet connection: the app confirms it with our server each time it opens (see the Privacy Policy). When the trial ends, translation stops and audio passing through dilcall carries a noise overlay until a license is activated.
3.4 Restrictions
You may not: copy, sell, rent, sublicense or share license keys; circumvent, disable or interfere with the license or trial; decompile, reverse engineer or modify dilcall, except to the extent applicable law expressly permits; or use dilcall in breach of section 9.
4. Price
dilcall is sold as a one-time purchase. The price is shown on our pricing section and at checkout before you pay. There is no subscription and no recurring charge.
5. Payment and taxes
5.1 Merchant of record
Our reseller Waffo Pancake is the merchant of record for all purchases: it processes your payment, issues your receipt and handles applicable taxes. Payment card data is processed by Waffo Pancake and is not stored on our servers.
5.2 One-time authorization
Each purchase is a single transaction. By completing checkout, you authorize the charge of the amount shown at checkout. We never charge you again unless you make a new purchase.
5.3 Taxes
Prices may be shown with or without sales tax, VAT or GST depending on your location; any applicable tax is shown and collected at checkout as required by law.
6. Updates and support
We may release updates to fix problems or improve dilcall. dilcall checks for updates when you ask it to, and installing them is your choice. Support is provided by email at [SUPPORT EMAIL].
7. Refund policy
7.1 Refund guarantee
If you are not satisfied, you may request a full refund within 14 days of your purchase, for any reason.
7.2 Other eligible refunds
- Duplicate charges: a full refund of any charge made in error.
- Statutory rights: any withdrawal or refund rights granted by the law where you live (such as the 14-day right of withdrawal in the EU and UK) are preserved.
7.3 How to request a refund
Email [SUPPORT EMAIL] from the address you used at checkout, with your order ID if you have it. We acknowledge requests within 2 business days. Approved refunds are returned through Waffo Pancake to your original payment method, usually within 5–10 business days.
7.4 After a refund
A refunded license key is revoked and stops working on all Macs. A call that is in progress is not interrupted; dilcall stops when it ends.
7.5 Not refundable
- Requests made more than 14 days after purchase, except as required by law or listed in 7.2.
- Licenses terminated for breach of these Terms.
8. Billing disputes
If you think you were charged in error, please contact us at [SUPPORT EMAIL] before disputing the charge with your bank. We respond within 2 business days and correct confirmed billing errors within 5 business days.
9. Acceptable use
You may use dilcall only for lawful purposes. You agree not to use it to:
- deceive, defraud, harass or impersonate anyone, including by passing translated speech off as someone else’s words;
- process the words of people on a call where the law requires their consent and you have not obtained it;
- infringe anyone’s intellectual property or privacy rights;
- circumvent the license, trial or security of the Service; or
- violate any applicable law, regulation or card network rule.
Some countries require you to tell the people on a call that it is being transcribed or translated. You are responsible for complying with the laws that apply to your calls.
10. Translations and transcripts
Speech recognition and machine translation can be wrong, incomplete or out of context. You are responsible for checking anything important. Do not rely on dilcall for legal, medical, financial, safety-critical or other professional matters without a qualified human interpreter. Transcripts and translations belong to you and stay on your Mac.
11. Privacy and data
Your use of the Service is governed by our Privacy Policy. Payment card data is processed exclusively by Waffo Pancake and is not stored on our servers.
12. Intellectual property and third parties
dilcall, its website and its brand are owned by us and protected by law. dilcall includes open-source components under their own licenses, listed on our acknowledgements page. dilcall is not affiliated with or endorsed by Apple Inc. or by the makers of the call apps you use it with; their names are trademarks of their respective owners.
13. Disclaimers and limitation of liability
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND THE ACCURACY OF TRANSLATIONS, TO THE EXTENT PERMITTED BY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR BUSINESS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR DILCALL IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.
14. Termination
These Terms apply as long as you use dilcall. We may revoke a license key if it is refunded or charged back, used fraudulently, shared in breach of section 3, or as required by law. If we revoke a license for any other reason, we will refund what you paid for it.
15. Governing law and disputes
These Terms are governed by the laws of [COUNTRY/REGION], without prejudice to mandatory consumer protection laws of the country where you live. Before starting any formal proceedings, please contact us at [SUPPORT EMAIL] so we can try to resolve the matter informally.
16. Changes
We may update these Terms. We will post the new version on this page with its effective date; material changes are published at least 14 days before they take effect. Changes do not affect purchases made before they take effect, unless you agree.
17. Contact
[LEGAL NAME]
Support, billing, refunds and legal: [SUPPORT EMAIL]